Privacy Policy

Last updated: September 17, 2026

1. General Terms

Data we collect We collect personal data that is necessary to provide gaming services, verify identity, process transactions and protect accounts. The categories of information we gather include identity details (name, date of birth), contact details (email address and phone number), account credentials and usage data generated when you play on our platform. We also collect identity verification documents when required for age and identity checks in line with regulatory obligations. Mobile device data and connection metadata are collected to optimise on-the-go play and to support push notifications to our mobile-first audience. Payment and financial data is collected to process deposits and withdrawals and to meet anti-money laundering requirements. Accepted payment methods include Visa, Mastercard, PayPal, Skrill, Neteller and Bank Transfer. We record transaction references, payment method identifiers and the minimum deposit set at £10 to ensure smooth financial operations. Withdrawal processing is designed for speed and safety; typical withdrawal timeframes are 0-24h and we retain records of withdrawals to reconcile accounts and detect suspicious activity. Behavioural and gameplay data is logged to improve your experience. This includes game sessions, stake levels, win/loss history, game preferences across our library of 3000+ titles and interaction patterns within the app. Aggregated activity logs help us refine recommendations, detect irregular behaviour and develop responsible play interventions where necessary. We avoid collecting excessive information; we only retain what is required for legal compliance, fraud prevention and service delivery. Cookies and tracking technologies are used to authenticate sessions, maintain preferences and measure performance. We use analytics to monitor app stability and performance on mobile devices so we can deliver consistent, low-latency play. You can control cookie preferences within your device and account settings; we provide clear options to opt out of non-essential tracking while maintaining core functionality for secure gameplay.

2. Eligibility

How we use and share your data We use personal data to operate, maintain and secure your account, to process deposits and withdrawals, and to provide customer support through our designated support channel at support@jaak.me.uk. Data is processed to verify identity, perform fraud and anti-money laundering checks, and to ensure compliance with our UK Gambling Commission licence 000-039483-R-319441-010. Your information enables rapid, reliable service delivery including payments, account recovery and push notifications for on-the-go play. Third-party sharing is limited and controlled. We share information with payment processors to complete transactions, identity verification partners for regulatory checks and with service providers who host and maintain platform infrastructure. All third parties operate under strict contractual safeguards and are permitted to process personal data only on our instructions. We do not sell personal data to marketers. Where required by law or to prevent fraud and abuse, we will disclose information to law enforcement or regulatory bodies. Marketing and personalization use is transparent and consensual. We personalise offers and communications using behavioural signals and gameplay history to deliver relevant experiences such as tailored promotions and game recommendations. You can manage marketing preferences via your account settings, and we only send direct marketing with consent where applicable. When you opt out, we retain the minimum data necessary to respect your choice while still providing essential account communications. Cross-border transfers are handled with care. As a licensed operator, we may transfer data to processors located in jurisdictions necessary for platform operation. Such transfers are governed by appropriate safeguards including standard contractual clauses or equivalent measures to maintain GDPR-level protection. Data retention follows legal and operational requirements; we retain personal data only as long as necessary for the purposes outlined and to meet regulatory obligations.

3. Account Security

Your rights and our security measures You have clear rights over your personal data. Under applicable data protection law you can request access to the personal information we hold about you, request correction of inaccurate data, request deletion where processing is no longer necessary, restrict processing, object to certain processing activities and request data portability where applicable. To exercise these rights, contact support@jaak.me.uk and provide enough detail to enable us to locate your records. We will respond within statutory timeframes and outline any legal exceptions that may limit action. Account security is a core priority. We implement robust technical and organisational measures including encryption of data in transit and at rest, multi-layered access controls, regular security audits and penetration testing. Our platform is engineered for mobile performance and security so on-the-go players can rely on rapid, protected sessions. We monitor accounts for suspicious activity, apply rate limits on critical operations and use automated systems to detect and mitigate fraud. Data breach procedures are established and tested. In the unlikely event of a breach that poses a risk to your rights and freedoms, we will notify supervisory authorities and affected individuals in accordance with legal requirements. As a licensed operator under Licence 000-039483-R-319441-010, we maintain documentation of processing activities and the steps taken to secure personal data. If you suspect misuse of your data or an unauthorized access event, report it immediately to support@jaak.me.uk so we can act promptly. Account controls and preferences give you practical control. You can update contact details, amend verification documents, enable two-factor authentication through the app and manage communication settings. We encourage strong passwords and advise against sharing account credentials. For mobile-first players, our app delivers streamlined account management and secure sign-in options to keep your information protected while you enjoy more than 3000 games from anywhere.

4. Responsible Gaming

5. Bonus Terms